Products must be returned within 30 days of the shipping date. The items must be in their original packaging, unused and in saleable condition to receive credit. Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. If multiple warehouses were used to fill your order each item will have to be returned to their respective warehouse. Items returned may incur a restocking charge of 20%. Food items, medical related items and certain electronic items are not returnable.
You MUST receive a return authorisation from us before merchandise is returned.
In order for us to properly refund your return you must receive a return authorisation from us before merchandise is returned. Please Contact Us and return instructions. Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
Please allow up to 15 business days for return processing and credit to appear on your credit card statement.
Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
Please allow up to 15 business days for return processing and credit to appear on your statement
BULK PRODUCTS (Items ending in -BULK)
Can be returned within 30 days of purchase (except for food items and items that are medical related) These returns are subject to a restocking fee and vary by manufacturer up to 25%. Please note restocking fees are imposed by the manufacturer and are remitted to the manufacturer and bestpaperstationeryltd.com does not profit from these fees.
****CUSTOMER IS RESPONSIBLE for arranging and all shipping costs to the warehouse on the Return Authorisation as designated by the manufacturer for the return.
***** PLEASE BE ADVISED the return location is likely not to be local to the customer and the return freight is likely to be substantial, bestpaperstationeryltd.com does not arrange or pay for the return freight and is not able to provide the amount of the return freight.
To arrange for a Return Authorisation for a BULK return please Contact Us