Please inspect your order carefully for defects and shortages upon receipt.
Shortages and defective claims must be received within 1 business day of receiving order.
To report a claim Contact Us. Defective items will be picked up at our expense. Replacement product will be shipped at NO CHARGE and prepaid UPS labels will be emailed for your return.
Defective merchandise must be returned within 30 days of receipt of the prepaid return labels.
If the defective product is not returned after 30 days your credit card will be charged for the replacement order.
7-20 working days.
After receiving your order, we start the order processing by calling you and confirming the order details and obtain more information about the order and the customer. We will package your order and notify you of its status. We then schedule a delivery or collection.
All payments must be made by Telegraphic Transfer or telex transfer (T/T) or Wire transfer (electronic transfer) American Express, Visa, MasterCard, Discover and Pay Pal MoneyGram / Western Union At our discretion we reserve the right to refuse credit card payments and Kindly request Wire transfer information and detail address.
It’s where you place products that you like or love and would wish to buy them. You can place them in a wishlist while doing a price comparison.
Free shipping for most orders over $45.00
Orders below $45.00 incur $7.99 shipping charges
Orders that are not UPS’able and require a truck delivery will be charged a minimum amount of $49.00 and will be calculated at checkout.
We always strive on making timely delivery of best quality product at most competitive price to attain optimum customer satisfaction. After making an order of any of our product:-
- Emails, calls or faxes will be exchanged to specify details on quality, quantity, packing, delivery, payment terms, etc.
- We send a formal letter of offer.
- We exchange visit(s) if necessary, and negotiate to finalize price and payment terms
- We send you a draft contract in agreed terms for your view adjustment and changes is any.
- Buyer will confirm order quantity of goods and then send company details for proforma invoice
- Buyer confirms proforma invoice.
- Buyer releases operative instrument for loading, inland transportation, taxes as well as sea freight charges.
- Seller confirms payment and does shipment shipment within 5 – 7 working days
40% Deposit on products ordered and balance to be honoured against shipping documents. Scanned copies of shipment documents (Standard Documents For Shipment ) once the final payment of 60% is received the Original Shipping documents are sent to you by DHL or similar the same day the payment is received.
We trust to establish a long-term, steady and friendly business relationship with you through our mutual effort and cooperation
.You may go ahead and place your order.
As for the delivery time, it is 14 – 20 days from port of Mombasa to any port in your country maximum. For more details please do get in touch with us.
Standard Documents For Shipment :
-Bill Of Lading
-Certificate Of Quality
-Certificate Of Origin
-Fumigation Certificate (if Applicable)
-Certificate of price confirmation .
-Quarantine Certificate (if Applicable)